Frequently Asked Questions
Questions that may appear before placing the order
Is your service confidential?
Our company values your privacy and confidentiality. We understand that our reputation depends on it and are always striving to keep you satisfied. In order to cooperate with us, you need to provide some personal details. We guarantee that on no condition will they be disclosed to any third party.
For additional details on our confidentiality policy, feel free to consult our Privacy Policy.
How can I get a discount for my order?
We value our customers above all, and we clearly understand that students do not dispose of large amount of money and try to make our service affordable for each of them. Apart from offering rather cheap services, we've developed a flexible discounts system. In order to see for what kinds of discounts you are qualified - read our Prices page.
Can I pay later for my order?
Our service is pre-paid, and the deadline countdown starts only after the payment has been received.
How do I get my paper?
The delivery of the paper has two stages. The first one is when the writer has completed the paper, and downloads it to you in the corresponding case. The system changes it into preview format, which is your paper presented as a picture with watermarks.
After you have viewed this version, you can either approve the paper and receive the MS Word version, or request a revision, and give the writer some time to change everything that you consider inappropriate. For additional information on free revisions, please view our Revision Policy.
If something goes wrong - will I get my refund?
Without a doubt! We have a 100% money back guarantee, which means that if there is anything you are not satisfied with - you will receive a complete refund. Such cases are really rare for our company, because we provide free revisions - if you think that some changes are needed - just let us know, and the writer will do all amandments free of charge. For more information - please visit our Money Back Guarantee page.
On what criteria are the prices of your services based?
We have established these prices, taking into account your interests, first of all. We understand that students are not the richest people in the world and that they are only beginning their journey into professional world. That is why our prices will definitely surprise you with their affordability and clarity. They depend on the deadline, your academic level and quantity of pages and you are sure to save a great deal of money if you turn to us. We are not here to deceive you - we are here to help you! For more details please consult our Prices page.
Does your company have any pre-written papers database?
There is no chance your paper was pre-written. We deliver 100% custom written papers only. We believe that selling a pre-written paper is committing a fraud, and, being a trustworthy company with a good reputation, we simply can't afford resorting to such a practice.
What is the difference between "TOP writer" and "Any writer" options in the "Preferred writer" section of the Order form?
You can be absolutely sure that in any case you will be provided with high-quality paper within the stated deadline. Still, if you want to order a paper that will considerably influence your academic life, you are recommended to choose "TOP writer" option, as in this case one of our best writers will work on your case.
What does your option "My previous writer" mean?
It is specially designed for our return customers. If you have already placed an order at our website and liked the work of your writer, you can ask us to assign the same writer to your new order. To do it, just provide the ID number of your writer, or the number of a case completed by him. If your writer is not able to take your case, we will assign your order to one of our professional writers. This feature is not available if you order is urgent - 8 hours deadline and 24 hours deadline.
What is the difference between standard customer support and TOP priority customer service?
In case you choose TOP priority option in the order form, you will get special attention from our support team. Your requests will be our priority and you will receive text messages to your phone when writer starts working on your paper and when he completes it.
To be sure in the paper's originality, can I request plagiarism report to be added to my order?
Without a doubt, you can receive official plagiarism report from the best plagiarism checking system on the web - PlagiarismDetect.com. To do it, you have to tick the option "I want to receive official Plagiarism report" in the order form, and you will receive the necessary document right after the paper approval.
Can I ask my writer to add Abstract to my paper?
Without problems! In order to do it, you should just tick the option "Abstract page" when placing the order. Your writer will take care about the rest of the work.
Questions that may appear after placing the order
Whom will you assign to write my paper?
We have found and hired many English-speaking professional writers, able to produce fantastic papers according to your instructions and guidelines. Apart from having high academic degrees, they have undergone special training to be able to satisfy all your needs. Our experts specialize in various fields of studies, which gives us an opportunity to assign the most suitable writer to your order.
Will I be able to communicate with the writer assigned to my paper?
Absolutely! We have developed an online system, in which you are able to send messages to the writer with detailed instructions on your paper and inquiries on its progress. You can always contact one of our customer care agents and ask him to forward any necessary information to the writer.
Is there a possibility of plagiarism occurrence in completed order?
We are honored to deliver 100% unique papers only. We have hired professional writers, who write, not copy/paste. To ensure the exquisite quality of our papers, we have also developed an accurate plagiarism checking system. Be sure that all the material, on the basis of which your papers are written, will be properly cited and referenced.
Keep in mind, if you order proofreading/editing/rewriting of a paper - you have to make sure that the initial paper is not plagiarized.
What happens if I don't like my paper?
If you don't like your paper because it violates your instructions, or is of low quality, you can ask us for a free revision. Mind that the number of free revisions is limited to 3 in our company. View our Revision Policy for more details.
I received my paper, but I need a revision. How do I do that?
If you are not fully satisfied with the order that you received, you can send the paper back for revision. It is very easy - you need to click "Send for revision" button, mention all the changes required and the time for the revision - and the writer will start working immediately.
In what format do you deliver papers?
Each and every paper is formatted according to your instructions. It can be:
- MLA
- APA
- Chicago/Turabian
- Harvard
If you do not require a specific format, the paper will be written in 12pt Arial, double-spaced, with 1 inch margins. An average page consists of 275 words.
When can I expect my paper to be completed?
We have a broad variety of deadline options. However, price for 1 page of the paper depends on it. The more time you give us to complete your paper - the cheaper it will be, as well as you will have more time to ask for revision, and make sure you receive the best paper there possibly could be.
Will you email me my order?
Your order will be delivered to your personal account at our website - first as a preview version, then in printable format after your approval.
How can I attach additional materials to my order?
After completing the order form, you will be given access to your personal control panel, where you can send messages, upload files for your writer to use. You can upload any documents to the Files section at your order page. Try to include as many details as possible for successful completion of the paper.
What should I do if I forget my password?
We have a "Forgot your password" option. It is available in the login form. All you need to do is type in the email of your account, and your reset password instructions will be sent there.
In case of any troubles you can always contact the customer care agent, who will assist you.
